A Portuguese public university
Applications peak and exam administration
Contracted reserve for the applications period, plus exam invigilation through Corpshore Exams.
Case facts
- Delivery model
- Onshore Portugal
- Variant
- multilingue
- Team
- 22 at peak, 4 permanent
- Time to launch
- 4 weeks
The problem
The applications peak is short, intense and decisive for the year's revenue, and the international student population brought English-language demand that academic services covered poorly.
What we built
Contracted reserve triggered for the applications period, with service in Portuguese and English, and exam invigilation run by the group's exams division.
Compliance
Onshore in Portugal. We take no admission decisions and give no academic guidance.
Results
- people at the applications peak
- 22people at the applications peak
- service languages
- 2service languages
- applicant response time
- -41 %applicant response time
- additional permanent hires
- 0additional permanent hires
We needed twenty people for six weeks. Not twenty people.
Let us look at the numbers for your case
Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions