Comparison
Where we are the right choice and where we are not
Four alternatives, seven criteria, and what each one does better than us. A table where the author wins everything only tells you who wrote it.
No names
We do not name competitors. The comparison is category-level, because that is what we can stand behind: a statement about a specific company would be a claim we cannot verify and that they could fairly dispute.
Where we are the right choice and where we are not
Multinational groups with thousands of seats in Portugal and a presence in dozens of countries.
Where they beat us
They beat us on raw scale and on certified process maturity. For a thousand-seat operation with formal certification requirements, they are often the safer choice.
| Criterion | Corpshore Portugal | The large contact centre operators |
|---|---|---|
| Cost per seatFully loaded cost per person per year, comparable with an in-house seat. | ModerateBetween 33 and 100 depending on the model. We are not the cheapest in the market. | ModerateCompetitive at high volume, less so on small teams. |
| Control over the operationAccess to recordings and tickets, involvement in selection, and the ability to change processes without renegotiating. | StrongWe work in your systems and access is yours by default. | WeakStandardised processes that rarely bend for a mid-sized client. |
| Compliance and data residencyTransfer instruments settled upfront and the option to keep data inside the European Economic Area. | StrongInstruments settled before opening, with an EEA-only option. | StrongMature compliance structures and formal certifications. |
| Languages and variantsNative speakers, and the ability to separate European from Brazilian Portuguese into distinct operations. | StrongPT-PT in Lisbon and PT-BR in Sao Paulo, with same-variant reviewers. | ModerateBroad coverage, but variant separation is not always operational. |
| Available scaleThe ability to add dozens of seats in weeks without degrading quality. | StrongMore than twenty countries across the group network. | StrongScale few can match. |
| Speed to launchTime from decision to trained people working. | ModerateFour to eight weeks in Portugal, three to six in the global hubs. | WeakLong contracting cycles for mid-sized clients. |
| Account managementA single point of contact who decides, rather than an account manager who forwards. | StrongA single point of contact, with a six-hour response commitment. | ModerateA dedicated account manager, with decisions frequently taken above them. |
The ratings are our reading of the categories, not independent measurements. Where the answer depends entirely on the case, it is marked as such rather than given a score that would mean nothing.
When we tell you we are not the answer
It happens, and we say so in the first conversation rather than discovering it midway through a contract. Losing a proposal is cheaper than losing a client six months later.
The three most frequent cases are these:
- Very high volume at very low complexity, where price dominates everything: offshore staff leasing wins and we say so.
- Occasional work of a few weeks, or a single role: hiring directly is almost always more sensible than standing up an operation.
- A formal certification requirement we do not meet, such as ISO 27001: if it is a condition of contracting, we cannot satisfy it today.
Frequently asked questions
Why do you not name competitors?
Because a statement about a specific company would be a claim we cannot independently verify. A category-level comparison describes real trade-offs and is defensible.
Are you the cheapest?
No. Offshore staff leasing is cheaper and this page says so. If your only criterion is the lowest hourly cost, that model wins.
So why choose Corpshore?
For the combination of management included, Portuguese variant separation, and data transfer instruments settled before the operation opens. If none of those three matters in your case, we are probably not the right choice.
Do you hold the certifications the large operators hold?
We do not hold ISO 27001 or ISO 27701 and we do not claim them. If either is a condition of contracting, say so in the first conversation.
Are the ratings independent?
No. They are our reading of the categories and the page says so. The criteria are explained so you can disagree on the merits.
What if I already have a supplier?
A thirty-day pilot at small scope is the normal way to compare without disrupting what already works.
Can you match a lower price?
Sometimes, by changing the delivery model. What we do not do is lower the price by quietly removing things from scope, such as wellbeing support in moderation work.
How do I compare fully loaded cost?
The calculator on the pricing page does exactly that, comparing loaded cost with loaded cost and showing every line, including the ones that count against us.
Let us look at the numbers for your case
Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions