Healthcare
Healthcare administration support, EEA only
Scheduling, provider administration and non-clinical documentation processing, with data staying in Portugal.
The pressure on healthcare in Portugal
The data category ends the cost conversation before it starts. We do not propose delivery outside the EEA for health data under any circumstances.
Scheduling is high-volume work with a low error margin, where a failure is a missed appointment and an unhappy patient.
What we run
- Appointment booking, confirmation and rescheduling
- Provider and network administration support
- Non-clinical administrative document processing
- Patient service in European Portuguese
What we do not do
We do not perform clinical triage, give clinical information or take decisions with care implications. All delivery is onshore in Portugal, and we never propose a cheaper alternative outside the EEA for this data category.
Delivery models that suit healthcare
Onshore Portugal
When data cannot leave the EEA, or when the end customer is Portuguese
Stay inside the EEA. No transfer.
Most requested services in this sector
- Healthcare administrationScheduling, provider administration and processing of non-clinical healthcare documentation.
- Customer supportContact centre operations in Portuguese, English and more than thirty languages, across voice, email, chat and social.
- Back officeAdministrative processing, document management, data entry and internal operations support.
- European Portuguese supportAn operation designed for the Portuguese customer, with the register, courtesy and precision PT-PT expects.
Frequently asked questions
Does data leave Portugal?
No. This sector is served exclusively onshore.
Do you do clinical triage?
No. The work is administrative; any clinical question is routed onward.
Is there an audit trail?
Yes, a full one, on every record touched.
Is there a cheaper option?
Not for health data. If someone offers you one, it is worth asking where the data sits.
Do you sign a processor agreement under the GDPR?
Yes, and for health data it is a precondition rather than an annex handled after signature.
Can you integrate with our clinical information system?
We work inside it, with access profiles restricted to what the administrative function strictly requires.
How long does it take to start?
Four to eight weeks in Portugal and three to six in the global hubs, from a signed proposal. Transition begins by documenting the process, not by transferring it.
What is the minimum size?
Three full-time people for a dedicated team, which is the minimum to cover holidays and absence. Below that we propose a shared team.
How is the service measured?
Against metrics agreed before the operation opens, with a threshold below which we enter a recovery plan. It is not a conversation that starts when the client complains.
What if we want to end it?
There is agreed notice and a written reversal plan. The process documentation is yours from day one and leaves with you.
Let us look at the numbers for your case
Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions