The position today
The electronic complaints book is mandatory for suppliers of goods and providers of services established in Portugal that deal with consumers. Corpshore Portugal is a division of a Canadian company and does not, at present, have an establishment in Portugal for this purpose.
For that reason we do not present a link here to a complaints book that is not assigned to us. We would rather explain the position than display a badge that does not correspond to a real registration.
If you are a client of one of our services
If you have a complaint about a service we provide to you, write to info@corpshore.solutions identifying the operation. We reply within six hours on working days and follow up in writing.
If you are the end consumer of a company that subcontracts customer support to us, the complaints book obligation falls on that company, which is the one providing you the service. Our teams are instructed to route such a request correctly.
What changes with a Portuguese entity
When a Portuguese entity exists providing services to consumers in Portugal, making the electronic complaints book available becomes mandatory, and this page will then carry the link to the official platform.