Public sector
BPO and IT for Portuguese public administration
Citizen service, digitisation and administrative support, with EEA data residency and procurement under the Código dos Contratos Públicos.
The pressure on public sector in Portugal
EEA data residency is usually a tender requirement rather than a preference, which rules out the lower-cost destinations from the start.
Digital accessibility is a legal requirement for public services, and is frequently where technical bids fall short.
What we run
- Citizen service, in person, by phone and digitally
- Digitisation and archive document handling
- Administrative process and backlog support
- IT services, including WCAG accessibility testing
What we do not do
We do not exercise public authority functions or take administrative decisions. Where the tender requires EEA data residency, the model is onshore and we do not propose an alternative.
Delivery models that suit public sector
Onshore Portugal
When data cannot leave the EEA, or when the end customer is Portuguese
Stay inside the EEA. No transfer.
Most requested services in this sector
- Customer supportContact centre operations in Portuguese, English and more than thirty languages, across voice, email, chat and social.
- Back officeAdministrative processing, document management, data entry and internal operations support.
- Data processingExtraction, classification, validation and enrichment of data at volume, with measured quality control.
- European Portuguese supportAn operation designed for the Portuguese customer, with the register, courtesy and precision PT-PT expects.
Frequently asked questions
How are you procured?
Under the Código dos Contratos Públicos, through the usual electronic platforms.
Does data stay in Portugal?
Yes. For the public sector we operate exclusively onshore.
Do you do accessibility testing?
Yes, against concrete WCAG criteria, which is usually a requirement rather than an option.
Do you answer clarification requests?
Yes, within the procedure's deadlines.
Do you have experience of public tenders?
Yes. We prepare the required documentation and answer clarification requests within the deadlines.
Do you accept standard public contract clauses?
We review them case by case and flag upfront any clause we cannot meet, rather than discovering it during performance.
How long does it take to start?
Four to eight weeks in Portugal and three to six in the global hubs, from a signed proposal. Transition begins by documenting the process, not by transferring it.
What is the minimum size?
Three full-time people for a dedicated team, which is the minimum to cover holidays and absence. Below that we propose a shared team.
How is the service measured?
Against metrics agreed before the operation opens, with a threshold below which we enter a recovery plan. It is not a conversation that starts when the client complains.
What if we want to end it?
There is agreed notice and a written reversal plan. The process documentation is yours from day one and leaves with you.
Let us look at the numbers for your case
Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions