Philippines
Continuous English cover from the Philippines
Manila and Cebu are the destination for English at volume and for out-of-hours cover, with a mature and deep BPO labour culture.
- Local time
- :
- Cost index
- 33
- Lisbon = 100, fully loaded cost
- Personal data
- Outside the EEA. Requires standard contractual clauses.
- Languages delivered
- Inglês, Tagalo
Why Philippines
Market depth and operational maturity. It is not only cost: it is the existence of supervisors and operations managers who have already run what you are building, which substantially shortens the time to a stable operation.
The time zone is the piece that solves continuous cover. Pairing Lisbon with Manila covers the whole European day and night without asking anyone to work at three in the morning in their own city.
What we run here
- Customer support in English, by voice and in writing
- Level 1 and 2 technical support
- Back office and volume processing
- Night and weekend cover for European operations
What we do not do from here
There is no Portuguese delivery from the Philippines. For operations that need Portuguese, the Philippines plays a complementary role, covering English and the hours Portugal and Brazil do not.
Services delivered from here
- Customer supportContact centre operations in Portuguese, English and more than thirty languages, across voice, email, chat and social.
- Technical supportLevel 1 and 2 support for software, telecoms and hardware products, with structured escalation.
- Back officeAdministrative processing, document management, data entry and internal operations support.
- Data processingExtraction, classification, validation and enrichment of data at volume, with measured quality control.
Frequently asked questions
Do you deliver in Portuguese?
No. The Philippines covers English; Portuguese comes from Portugal or Brazil.
Is it suitable for European night cover?
Yes, and it is often the best reason to use them: seven to eight hours ahead covers the European night in local daytime.
What is the cost index?
Around 33 against Lisbon at 100, the lowest in the network for service work.
What management maturity is there?
High. It is the main difference against destinations of similar cost, and what most shortens time to stability.
How long does a team take to start here?
Three to six weeks from a signed proposal, depending on the profile. Transition begins by documenting the process, not by transferring it.
What is the minimum size?
Three full-time people for a dedicated team. Below that we propose a shared team.
Can we start with a pilot?
Yes, and it is what we recommend. Thirty days, with scope and metrics defined before it starts.
Who manages the team?
Corpshore. Performance management, training and retention are our responsibility, with a single point of contact on your side.
Start with a 30-day pilot
A small scope, with agreed metrics and the data transfer framework settled from the outset. It is the least risky way to find out whether the model works for you.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions