Logistics and ports
Administrative support for logistics and port operations
Transport documentation, dispatch support, claims handling and customer service for logistics and port operators in Portugal.
The pressure on logistics and ports in Portugal
A documentation error is expensive and late: it surfaces when the cargo is already held. Sampled quality control over the administrative work pays for itself.
The hours are rarely nine to five. Port and transport operations need out-of-hours cover, and building it with internal shifts is expensive and bad for retention.
What we run
- Transport and dispatch documentation handling
- Customer and carrier support, with extended cover
- Claims and damage case handling
- Data entry and validation in management systems
What we do not do
We do not take on customs responsibility or act as a customs broker. We prepare and organise documentation; declaratory responsibility remains yours or your broker's.
Delivery models that suit logistics and ports
Onshore Portugal
When data cannot leave the EEA, or when the end customer is Portuguese
Stay inside the EEA. No transfer.
Global network
When you need continuous cover, specific languages or the lowest cost
Poland is inside the EEA. The others require standard contractual clauses.
Brazil
When scale and cost are the priority, or the market served is Brazilian
No adequacy decision. Requires standard contractual clauses and a transfer impact assessment.
Most requested services in this sector
- Back officeAdministrative processing, document management, data entry and internal operations support.
- Data processingExtraction, classification, validation and enrichment of data at volume, with measured quality control.
- Customer supportContact centre operations in Portuguese, English and more than thirty languages, across voice, email, chat and social.
- Multilingual supportOne operation covering Portuguese, English, Spanish, French, German and more, from Lisbon and Porto.
Frequently asked questions
Can you provide out-of-hours cover?
Yes, across hubs in different time zones, which avoids night shifts in one place.
How do you control documentation error?
With double-keying on critical fields and sampled scoring against an agreed error rate.
Do you work in English?
Yes. In international logistics English is often the working language.
Do you do customs clearance?
No. We prepare documentation; declaratory responsibility is yours or your broker's.
Can you work weekends?
Yes, across the network, which avoids paying weekend premiums on internal headcount.
How long does it take to start?
Four to eight weeks in Portugal and three to six in the global hubs, from a signed proposal. Transition begins by documenting the process, not by transferring it.
What is the minimum size?
Three full-time people for a dedicated team, which is the minimum to cover holidays and absence. Below that we propose a shared team.
How is the service measured?
Against metrics agreed before the operation opens, with a threshold below which we enter a recovery plan. It is not a conversation that starts when the client complains.
What if we want to end it?
There is agreed notice and a written reversal plan. The process documentation is yours from day one and leaves with you.
Let us look at the numbers for your case
Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions