Cape Verde
Cape Verde as an Atlantic support location
West of Lisbon, an hour behind in winter and two in summer, which extends cover past the end of the European day.
- Local time
- :
- Cost index
- 52
- Lisbon = 100, fully loaded cost
- Personal data
- Outside the EEA. Requires standard contractual clauses.
- Languages delivered
- Português, Inglês, Francêspt-CV
Why Cape Verde
The time zone is the argument. An hour behind Lisbon in winter and two in summer means the Cape Verdean afternoon covers the start of the Portuguese evening, which is useful for operations that need to stretch the service window without building shifts.
Scale is limited and we say so. Cape Verde works as a complement to Lisbon rather than as an alternative to Sao Paulo. For high volume, the answer lies elsewhere in the network.
What we run here
- Extending the service window into the early European evening
- Portuguese customer support and administrative support
- Coordination with regional programmes and operations
- Support for organisations present in the archipelago
What we do not do from here
Scale is small. We do not propose Cape Verde for high-volume operations, and if your case requires fast growth we will say the answer is Sao Paulo or another point in the network.
Services delivered from here
- Customer supportContact centre operations in Portuguese, English and more than thirty languages, across voice, email, chat and social.
- Back officeAdministrative processing, document management, data entry and internal operations support.
- Multilingual supportOne operation covering Portuguese, English, Spanish, French, German and more, from Lisbon and Porto.
- Data processingExtraction, classification, validation and enrichment of data at volume, with measured quality control.
Frequently asked questions
What is the time difference?
An hour behind Lisbon in the European winter and two in summer.
What scale is possible?
Limited. Cape Verde is a complement to Lisbon rather than an alternative to Sao Paulo.
Which languages do you cover?
Portuguese, English and French.
Is it inside the EEA?
No. Standard contractual clauses apply to transfers.
How long does a team take to start here?
Three to six weeks from a signed proposal, depending on the profile. Transition begins by documenting the process, not by transferring it.
What is the minimum size?
Three full-time people for a dedicated team. Below that we propose a shared team.
Can we start with a pilot?
Yes, and it is what we recommend. Thirty days, with scope and metrics defined before it starts.
Who manages the team?
Corpshore. Performance management, training and retention are our responsibility, with a single point of contact on your side.
Run Angola and Mozambique from Lisbon
A coordination tier in Lisbon, under European rules, sitting over the work that has to stay local. Let us talk about the design that fits your case.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions