Brazil
Outsourcing to Brazil from Portugal
Sao Paulo is the anchor for Brazilian Portuguese and for scale. It is also the destination where the data transfer framework needs most attention, because Brazil holds no European Union adequacy decision.
- Local time
- :
- Cost index
- 45
- Lisbon = 100, fully loaded cost
- Personal data
- Outside the EEA. Requires standard contractual clauses.
- Languages delivered
- Português, Inglês, Espanholpt-BR
Why Brazil
Scale and cost. Sao Paulo has labour market depth Portugal does not have for high-volume roles, and the fully loaded cost per seat sits well below Portugal's. For an operation that needs to add fifty seats in two months, it is often the only realistic answer.
The working-hours overlap is better than it looks. Sao Paulo is three hours behind Lisbon in the European winter and four in summer, which leaves the whole Brazilian morning overlapping the Portuguese afternoon. For daily supervision that is usually enough.
What we run here
- Customer support in Brazilian Portuguese, by voice and in writing
- Back office and data processing at volume
- Content moderation for Lusophone platforms
- Collections and arrears operations
What we do not do from here
We do not recommend serving the Portuguese market from Brazil. The variant is noticed and the customer reads it as poor service. If your main market is Portugal we will say the answer is Lisbon, even when Sao Paulo would be cheaper for you and easier for us.
Services delivered from here
- Customer supportContact centre operations in Portuguese, English and more than thirty languages, across voice, email, chat and social.
- Back officeAdministrative processing, document management, data entry and internal operations support.
- Content moderationModeration of listings, reviews, profiles and user-generated content in Portuguese and other languages.
- Credit and collectionsAmicable collections and arrears portfolio management, respecting the applicable rules and the commercial relationship.
Frequently asked questions
Does Brazil have an EU adequacy decision?
No. Standard contractual clauses and a transfer impact assessment are required. The LGPD brings the frameworks closer but does not substitute for adequacy.
Can I serve Portuguese customers from Brazil?
Technically yes; we do not recommend it. The variant is noticed immediately by the Portuguese customer.
What saving should I expect?
Sao Paulo's cost index is around 45 against Lisbon at 100, varying with role and seniority.
How is what leaves the EEA minimised?
By designing the boundary before opening: much work can run on pseudonymised data or a restricted subset.
How long does a team take to start here?
Three to six weeks from a signed proposal, depending on the profile. Transition begins by documenting the process, not by transferring it.
What is the minimum size?
Three full-time people for a dedicated team. Below that we propose a shared team.
Can we start with a pilot?
Yes, and it is what we recommend. Thirty days, with scope and metrics defined before it starts.
Who manages the team?
Corpshore. Performance management, training and retention are our responsibility, with a single point of contact on your side.
Start with a 30-day pilot
A small scope, with agreed metrics and the data transfer framework settled from the outset. It is the least risky way to find out whether the model works for you.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions