NGOs and foundations
Operational support for NGOs and foundations
Donor support, programme administration and coordination, including operations in Angola, Mozambique and Cape Verde.
The pressure on ngos and foundations in Portugal
Overhead is scrutinised by donors and funders, which makes variable capacity easier to defend than permanent headcount.
Programmes in Angola, Mozambique and Cape Verde require reporting and coordination that benefit from sitting under European rules.
What we run
- Donor support and recurring donation management
- Programme administration and funder reporting
- Coordination and liaison with field operations
- Document handling and grant application support
What we do not do
We do not represent the organisation to funders or sign reporting on its behalf. We prepare and organise; responsibility rests with the organisation.
Delivery models that suit ngos and foundations
Onshore Portugal
When data cannot leave the EEA, or when the end customer is Portuguese
Stay inside the EEA. No transfer.
Lusophone corridor
When you operate in Angola or Mozambique and need European governance
The Lisbon tier stays in the EEA. Local operations require standard contractual clauses.
Global network
When you need continuous cover, specific languages or the lowest cost
Poland is inside the EEA. The others require standard contractual clauses.
Most requested services in this sector
- Customer supportContact centre operations in Portuguese, English and more than thirty languages, across voice, email, chat and social.
- Back officeAdministrative processing, document management, data entry and internal operations support.
- Data processingExtraction, classification, validation and enrichment of data at volume, with measured quality control.
- Multilingual supportOne operation covering Portuguese, English, Spanish, French, German and more, from Lisbon and Porto.
Frequently asked questions
Do you work with small budgets?
Yes, usually on a shared team rather than a dedicated one.
Do you support African programmes?
Yes, through the Lisbon coordination tier in the Lusophone corridor.
Do you do funder reporting?
We prepare and organise. Submission and responsibility rest with the organisation.
Do you handle beneficiary data?
Yes, with a processing agreement and, where the category requires it, on the EEA-only model.
How long does it take to start?
Four to eight weeks in Portugal and three to six in the global hubs, from a signed proposal. Transition begins by documenting the process, not by transferring it.
What is the minimum size?
Three full-time people for a dedicated team, which is the minimum to cover holidays and absence. Below that we propose a shared team.
How is the service measured?
Against metrics agreed before the operation opens, with a threshold below which we enter a recovery plan. It is not a conversation that starts when the client complains.
What if we want to end it?
There is agreed notice and a written reversal plan. The process documentation is yours from day one and leaves with you.
Let us look at the numbers for your case
Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions