Colombia
Neutral Spanish and customer service from Colombia
Bogota offers the most neutral Spanish in Latin America and a mature service industry, with better Portuguese overlap than Mexico.
- Local time
- :
- Cost index
- 44
- Lisbon = 100, fully loaded cost
- Personal data
- Outside the EEA. Requires standard contractual clauses.
- Languages delivered
- Espanhol, Inglês
Why Colombia
Accent neutrality. For a brand serving Mexico, Colombia, Peru and Chile from one place, Bogota Spanish is the least marked by origin, and that reduces friction across every market served.
Service maturity at low cost. The Colombian contact centre industry is deep and supervision is experienced, which shortens the time to a stable operation.
What we run here
- Customer support in neutral Spanish and English
- Sales, retention and qualification
- Back office and processing
- Exam invigilation, via Corpshore Exams
What we do not do from here
We do not deliver in Portuguese from Colombia. If the only criterion is lowest cost, the Philippines and Uzbekistan are cheaper and we will say so; Colombia is chosen for neutral Spanish rather than for the lowest price.
Services delivered from here
- Customer supportContact centre operations in Portuguese, English and more than thirty languages, across voice, email, chat and social.
- Sales and lead generationLead qualification, outbound prospecting and sales-cycle support, integrated into your CRM.
- Back officeAdministrative processing, document management, data entry and internal operations support.
- Technical supportLevel 1 and 2 support for software, telecoms and hardware products, with structured escalation.
Frequently asked questions
Why Colombia rather than Mexico?
A more neutral accent for serving several markets, and better overlap with Portugal.
What is the overlap with Lisbon?
Five to six hours behind, better than Mexico's.
Do you deliver in Portuguese?
No. Spanish and English.
Is it the cheapest destination?
No. The Philippines and Uzbekistan are cheaper. Colombia is chosen for the Spanish.
How long does a team take to start here?
Three to six weeks from a signed proposal, depending on the profile. Transition begins by documenting the process, not by transferring it.
What is the minimum size?
Three full-time people for a dedicated team. Below that we propose a shared team.
Can we start with a pilot?
Yes, and it is what we recommend. Thirty days, with scope and metrics defined before it starts.
Who manages the team?
Corpshore. Performance management, training and retention are our responsibility, with a single point of contact on your side.
Start with a 30-day pilot
A small scope, with agreed metrics and the data transfer framework settled from the outset. It is the least risky way to find out whether the model works for you.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions