Banking and insurance
BPO for banking and insurance in Portugal
Back office, KYC, claims and customer support for Portuguese financial institutions, with EEA data residency where the supervisor or internal policy requires it.
The pressure on banking and insurance in Portugal
Regulatory pressure does not ease, and the cost of keeping up through in-house hiring is high. KYC document review in particular grows in peaks and rarely justifies permanent headcount at peak level.
The Portuguese banking customer is demanding about register. Service in the wrong variant reads as carelessness in a relationship where trust is the product.
What we run
- KYC document review and compliance process support
- Back-office processing and reconciliations
- Claims support, from notification to closure
- European Portuguese service, by voice and in writing
- Amicable collections and arrears portfolio management
What we do not do
We do not give regulatory advice and do not take on functions the supervisor requires to be internal. Where internal policy or the supervisor requires EEA data residency, the model is onshore in Portugal, and we say so before the proposal even when it makes the operation more expensive.
Delivery models that suit banking and insurance
Onshore Portugal
When data cannot leave the EEA, or when the end customer is Portuguese
Stay inside the EEA. No transfer.
Lusophone corridor
When you operate in Angola or Mozambique and need European governance
The Lisbon tier stays in the EEA. Local operations require standard contractual clauses.
Brazil
When scale and cost are the priority, or the market served is Brazilian
No adequacy decision. Requires standard contractual clauses and a transfer impact assessment.
Most requested services in this sector
- Back officeAdministrative processing, document management, data entry and internal operations support.
- Customer supportContact centre operations in Portuguese, English and more than thirty languages, across voice, email, chat and social.
- Credit and collectionsAmicable collections and arrears portfolio management, respecting the applicable rules and the commercial relationship.
- Data processingExtraction, classification, validation and enrichment of data at volume, with measured quality control.
Frequently asked questions
Does customer data leave the EEA?
Not if you choose the onshore model, which is what we recommend for sensitive financial data.
Do you do KYC review?
We do document review and file preparation. The compliance decision remains yours.
Can you absorb seasonal peaks?
Yes, with an agreed capacity reserve rather than headcount sized to the peak.
Do you work for groups with African operations?
Yes, through the Lusophone corridor, with coordination and data handling in Lisbon.
Do you sign enhanced confidentiality agreements?
Yes, and it is standard in this sector. Access is named, logged and immediately revocable.
Do you accept our audits?
Yes. The audit right sits in the contract, including audit by a third party you appoint.
How long does it take to start?
Four to eight weeks in Portugal and three to six in the global hubs, from a signed proposal. Transition begins by documenting the process, not by transferring it.
What is the minimum size?
Three full-time people for a dedicated team, which is the minimum to cover holidays and absence. Below that we propose a shared team.
How is the service measured?
Against metrics agreed before the operation opens, with a threshold below which we enter a recovery plan. It is not a conversation that starts when the client complains.
What if we want to end it?
There is agreed notice and a written reversal plan. The process documentation is yours from day one and leaves with you.
Let us look at the numbers for your case
Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions