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IT outsourcing

Dedicated teams

A team that is yours, managed by us, sized and adjusted over time.

What is delivered

  • Selection with your involvement, not silent allocation

  • Performance management and retention as our responsibility

  • Scaling up and down on agreed notice

When is a dedicated team the right model?

When the work is continuous and priorities change frequently, which describes an evolving product and ongoing operations. In those cases a fixed-scope contract produces one negotiation a month and a dedicated team removes it entirely.

When accumulated knowledge has value. A team working on the same product for two years knows the history of the decisions, the fragile corners and the reasons something is the way it is, and that knowledge is most of what a new team takes months to rebuild.

And when the alternative is hiring directly but the horizon does not yet justify it. A team through a supplier gives a real operation without building a structure, and converts to your own entity later with contract transfer if the numbers confirm.

What does it require from you, concretely?

Someone with authority to prioritise, and it is the requirement most frequently unmet. Without that person, the team works well on things nobody decided were the most important, and that is discovered a quarter later with every indicator green.

Access to context. A dedicated team receiving only tasks produces what was asked for rather than what was needed, and the difference between those is where most of the value sits. User requests, incidents and usage metrics should reach it directly.

And recognised integration time. A new team in an unfamiliar codebase needs weeks to become productive, and an organisation expecting contribution in week one gets contributions its own team reviews slowly, which costs more than the integration would have.

How do you choose where the team sits?

By the overlap needed, first. Work requiring real-time conversation with your team works badly at more than three or four hours' difference; asynchronous work tolerates twice that. This question usually eliminates half the options.

Then by the data. If the work touches production personal data, the European Economic Area avoids an entire compliance layer, and Portugal or Poland become the answers. If it runs on synthetic environments, the field opens and cost starts to decide.

And by market depth for the specific profile. Portugal is excellent across several European languages and tightens on fast growth in entry-level roles; Poland has more depth in very specific profiles; Uzbekistan is competitive in engineering and requires European coordination.

How are attrition and replacement managed?

By assuming it will happen and designing for it. No team stays intact for three years, and an operation depending on there being no departures is depending on something it does not control. Documentation written as the work runs is the only real defence.

Replacement cost is ours and is in the price, which is one of the reasons this model exists. What we cannot absorb is knowledge loss, and for that reason a replacement's onboarding is supervised and the overlap period is planned rather than improvised.

We report attrition on your account rather than the company average, because they are different numbers and only the first describes your operation. A supplier that does not know the attrition on the account being proposed has not measured it.

How do growth and reduction work?

With written notice periods in both directions, proportionate to size. Growing fast is possible and has a practical limit depending on market and profile, and a supplier promising fifty people in three months in Lisbon is committing to attrition you will pay for later.

Reducing has a cost and we say so upfront. People are employed on Portuguese contracts and termination has its own framework, which means the notice period reflects a legal reality rather than a commercial preference.

This model's real flexibility is not in reducing quickly but in not having to build a structure in order to grow. Selling total flexibility is selling something Portuguese labour law does not allow, and we prefer to say where it ends.

How do you convert to your own team?

With transfer of the employment contracts, which in Portugal has its own framework and preserves employees' seniority and conditions. It is neither a rehire nor a new hire, and treating it as one creates an avoidable employment problem.

The usual moment is when the team passes ten or fifteen people and the horizon stops being experimental, because that is when fixed structural costs dilute. Below that, conversion is usually driven by preference rather than by numbers.

We plan three to four months, not one. Your entity has to exist and be fully operational before the transfer, including a certified accountant, certified software and insurance, because an employee transferred to an entity that cannot yet run payroll is an immediate problem.

How does the team feel part of your organisation?

With access to context and with recognition of the work, which cost little and have a disproportionate effect on retention. A team that sees the effect of what it builds and whose contribution is named stays longer than one receiving tasks and never learning what happened to them.

And with occasional presence in both directions. A quarterly visit costs little compared with the cost of replacing someone, and substantially changes the relationship between teams that otherwise depend entirely on process, and process alone is never enough.

Where dedicated teams can be run from

Not every delivery model suits every service. The table shows only those that make sense for this work, with the data residency position of each.

ModelWhereWhen it makes sensePersonal data
Onshore PortugalLisbon, Porto, Braga, Coimbra, Aveiro, Faro, Funchal and Ponta DelgadaWhen data cannot leave the EEA, or when the end customer is PortugueseStay inside the EEA. No transfer.
Nearshore in PortugalLisbon and Porto, for foreign buyersWhen you need a multilingual European base without incorporatingStay inside the EEA. No transfer.
BrazilSao PauloWhen scale and cost are the priority, or the market served is BrazilianNo adequacy decision. Requires standard contractual clauses and a transfer impact assessment.
Global networkUzbekistan, the Philippines, Poland, the Dominican Republic, Mexico, Colombia, Turkiye and AfricaWhen you need continuous cover, specific languages or the lowest costPoland is inside the EEA. The others require standard contractual clauses.

The data column describes the applicable framework and is not legal advice. The detail is in international data transfers.

Frequently asked questions

Does the team work only for us?

It does, under your priorities and inside your process. That is the difference from shared capacity.

Who employs the people?

We do, on Portuguese contracts where they are in Portugal. The structure, the charges and replacement are ours.

What do we need on our side?

Someone with authority to prioritise, access to context, and recognised integration time. The first is the most frequently absent.

Can we grow and reduce the team?

With written notice periods in both directions. The real flexibility is in not having to build a structure to grow.

What is the attrition on the account?

We report your account's rather than the company average, because only the first describes your operation.

Can we convert to our own team?

You can, with contract transfer, which preserves seniority and conditions. We plan three to four months.

Where can the team sit?

Portugal, Poland, Brazil or the global network, chosen by overlap, data and market depth, in that order.

How long until it is productive?

Six to ten weeks to stand up, with two to three of those integrating into your context and codebase.

Let us look at the numbers for your case

Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.

We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions