Education
Administrative support and examinations for education institutions
Applicant and student support, academic administration, and exam invigilation through the Corpshore Exams network.
The pressure on education in Portugal
The applications peak is short, intense and decisive for the year's revenue, and is badly handled by permanent headcount.
The international student population brings demand in English and other languages that academic services rarely cover well.
What we run
- Applicant, application and enrolment support
- Student service, in Portuguese and English
- Academic administration and document handling
- Proctoring and test administration, via Corpshore Exams
What we do not do
We do not take admission decisions or give academic guidance. The exam network covers 18 countries; that figure belongs to Corpshore Exams rather than to the group's BPO operation.
Delivery models that suit education
Onshore Portugal
When data cannot leave the EEA, or when the end customer is Portuguese
Stay inside the EEA. No transfer.
Nearshore in Portugal
When you need a multilingual European base without incorporating
Stay inside the EEA. No transfer.
Global network
When you need continuous cover, specific languages or the lowest cost
Poland is inside the EEA. The others require standard contractual clauses.
Most requested services in this sector
- Customer supportContact centre operations in Portuguese, English and more than thirty languages, across voice, email, chat and social.
- Back officeAdministrative processing, document management, data entry and internal operations support.
- Multilingual supportOne operation covering Portuguese, English, Spanish, French, German and more, from Lisbon and Porto.
- Data processingExtraction, classification, validation and enrichment of data at volume, with measured quality control.
Frequently asked questions
Do you do exam invigilation?
Yes, through Corpshore Exams, in person and remote.
Do you cover the applications peak?
Yes, with contracted reserve for the specific period.
Do you serve in English?
Yes, and it is often the main requirement for international students.
Do you decide admissions?
No. We prepare and organise files; the decision is the institution's.
How long does it take to start?
Four to eight weeks in Portugal and three to six in the global hubs, from a signed proposal. Transition begins by documenting the process, not by transferring it.
What is the minimum size?
Three full-time people for a dedicated team, which is the minimum to cover holidays and absence. Below that we propose a shared team.
How is the service measured?
Against metrics agreed before the operation opens, with a threshold below which we enter a recovery plan. It is not a conversation that starts when the client complains.
What if we want to end it?
There is agreed notice and a written reversal plan. The process documentation is yours from day one and leaves with you.
Let us look at the numbers for your case
Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions