Dominican Republic
Spanish and English from the Dominican Republic
Santo Domingo covers Spanish and English at Latin American cost, with cultural and time-zone proximity to the North American market.
- Local time
- :
- Cost index
- 42
- Lisbon = 100, fully loaded cost
- Personal data
- Outside the EEA. Requires standard contractual clauses.
- Languages delivered
- Espanhol, Inglês
Why Dominican Republic
Native Spanish and English at Latin American cost, with an already mature services industry on the island. For operations serving the United States, the time zone and cultural proximity are worth as much as the price.
Against Lisbon, Santo Domingo is four hours behind in winter and five in summer. The Portuguese afternoon overlaps the Dominican morning, which is enough for supervision but not for a synchronous operation on full Portuguese hours.
What we run here
- Customer support in Spanish and English
- Sales, qualification and appointment setting
- Back office and processing
- Exam invigilation, via Corpshore Exams
What we do not do from here
There is no Portuguese delivery from Santo Domingo. The hourly cost figures that circulate in older interviews are not used in our proposals: they depend on exchange rate and date, and what counts is the euro estimate from the calculator.
Services delivered from here
- Customer supportContact centre operations in Portuguese, English and more than thirty languages, across voice, email, chat and social.
- Sales and lead generationLead qualification, outbound prospecting and sales-cycle support, integrated into your CRM.
- Appointment settingBooking qualified meetings for sales teams, with confirmation and no-show reduction.
- Back officeAdministrative processing, document management, data entry and internal operations support.
Frequently asked questions
Which languages do you cover?
Native Spanish and English. There is no Portuguese from here.
Is it suitable for the North American market?
It is one of the main reasons to choose it: close time zone and cultural proximity to the east coast.
What is the overlap with Lisbon?
Four to five hours behind, which overlaps the Portuguese afternoon with the Dominican morning.
What about data?
Outside the EEA. Standard contractual clauses and a transfer impact assessment apply.
How long does a team take to start here?
Three to six weeks from a signed proposal, depending on the profile. Transition begins by documenting the process, not by transferring it.
What is the minimum size?
Three full-time people for a dedicated team. Below that we propose a shared team.
Can we start with a pilot?
Yes, and it is what we recommend. Thirty days, with scope and metrics defined before it starts.
Who manages the team?
Corpshore. Performance management, training and retention are our responsibility, with a single point of contact on your side.
Start with a 30-day pilot
A small scope, with agreed metrics and the data transfer framework settled from the outset. It is the least risky way to find out whether the model works for you.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions