An Algarve hotel group
Reservations in five languages, with seasonality handled as capacity
A permanent core of six plus contracted reserve for high season replaced a team sized for August that sat idle through winter.
Case facts
- Delivery model
- Onshore Portugal
- Variant
- multilingue
- Team
- 6 permanent, up to 18 in high season
- Time to launch
- 5 weeks
The problem
The reservations team was sized for the summer peak, which meant idle capacity between November and March and, even so, degraded response times in August. International guests wrote in English, German and French and received a late reply in Portuguese.
What we built
A permanent core with native English and German speakers, and volume-triggered contracted reserve for the peak months. Language routing happens at first contact, and the reply goes out in the language the message arrived in.
Compliance
Onshore in Portugal, with booking data staying inside the EEA. Data processing agreement with the group.
Results
- permanent core plus peak reserve
- 6+12permanent core plus peak reserve
- languages covered natively
- 5languages covered natively
- annual reservations cost reduction
- 22 %annual reservations cost reduction
- response to written enquiries in peak season
- < 4 hresponse to written enquiries in peak season
We stopped paying in February for the team we needed in August.
Let us look at the numbers for your case
Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions