A port operator at Sines
Transport documentation with extended cover
Document handling and carrier support moved to a team covering six in the morning to ten at night, without internal night shifts.
Case facts
- Delivery model
- Onshore Portugal
- Variant
- multilingue
- Team
- 11 people, Portugal
- Time to launch
- 6 weeks
The problem
Documentation errors surfaced late, when cargo was already held, and out-of-hours cover depended on individual availability rather than a rota. Each late correction cost more than the administrative work that would have prevented it.
What we built
An onshore team with double-keying on critical fields and sampled scoring against an agreed error rate. The extended window is covered in normal shifts, with network support outside Portuguese hours.
Compliance
Onshore in Portugal. We are not customs brokers and declaratory responsibility stays with the operator.
Results
- people on the team
- 11people on the team
- daily cover window
- 16 hdaily cover window
- measured documentation error rate
- 0,4 %measured documentation error rate
- to full operation
- 6 sem.to full operation
The value is not in the price per document. It is in the documents that stopped holding cargo.
Let us look at the numbers for your case
Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions