A logistics operator from the DACH region
German and English support from Lisbon
A Lisbon team with native German speakers covers carrier and customer support across extended European hours.
Case facts
- Delivery model
- Nearshore in Portugal
- Variant
- multilingue
- Team
- 10 people, Lisbon
- Time to launch
- 8 weeks
The problem
Operating cost in Germany and Austria made extending the service window unviable, and cheaper destinations lacked native German at volume.
What we built
Lisbon solved both constraints at once: cost below Germany's, native German available in the local market, and European jurisdiction with no data transfer to document.
Compliance
Inside the EEA, with no international transfer.
Results
- people, native German and English
- 10people, native German and English
- below German operating cost
- 29 %below German operating cost
- extension of the service window
- +4 hextension of the service window
- no transfer instruments
- EEEno transfer instruments
We did not expect to find native German in Lisbon. That is what decided it.
Let us look at the numbers for your case
Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions