A United States software company
A European hub in Lisbon, without incorporating
A multilingual support team in Lisbon covers five European markets, under a single contract with the group's Canadian entity.
Case facts
- Delivery model
- Nearshore in Portugal
- Variant
- multilingue
- Team
- 9 people, Lisbon, hybrid
- Time to launch
- 8 weeks
The problem
European support ran from the American west coast, with replies arriving out of hours and in English to customers writing in German and French. Incorporating a European entity was a months-long project the company did not want to start before validating the market.
What we built
A Lisbon team with native English, German, French and Spanish speakers, routed by language from first contact. No Portuguese company: the people are Corpshore employees and the contract is single.
The working-hours overlap solved the rest. Lisbon covers the whole European day and shares its afternoon with the American east coast morning, giving the company a daily coordination window it did not have before.
Compliance
Onshore in Portugal, inside the EEA. No international transfer for European support, and no employer obligations for the client.
Results
- people, four native languages
- 9people, four native languages
- entities incorporated in Portugal
- 0entities incorporated in Portugal
- from decision to working team
- 8 sem.from decision to working team
- daily overlap with the east coast
- 4 hdaily overlap with the east coast
We wanted to test Europe, not open a company in Europe. That is exactly what we got.
Let us look at the numbers for your case
Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions