A mid-sized insurer
Claims support, from notification to closure
An onshore team took on administrative claims processing, freeing assessors for work that needs technical judgement.
Case facts
- Delivery model
- Onshore Portugal
- Variant
- pt-PT
- Team
- 12 people, Porto
- Time to launch
- 6 weeks
The problem
Technical assessors spent part of the day on document collection and telephone follow-up. Average closure time was growing and policyholder satisfaction fell with it.
What we built
A clear split between administrative and technical work, written down during transition. The team collects, organises and follows up; assessment remains the assessor's.
Compliance
Onshore in Portugal, with claims data staying inside the EEA.
Results
- people on the team
- 12people on the team
- reduction in average closure time
- 19 %reduction in average closure time
- policyholder satisfaction
- +9 ptspolicyholder satisfaction
- to full operation
- 6 sem.to full operation
The boundary between administrative and technical work was written down before we started. It made all the difference.
Let us look at the numbers for your case
Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions