A private healthcare group
Booking and rescheduling, EEA only
Booking, confirmation and rescheduling on an onshore-only model, with an audit trail on every record touched.
Case facts
- Delivery model
- Onshore Portugal
- Variant
- pt-PT
- Team
- 16 people, Lisbon and Porto
- Time to launch
- 7 weeks
The problem
The appointment no-show rate was high and rescheduling consumed administrative time in the units. The data category ruled out any destination outside the European Economic Area.
What we built
An onshore team working to clinical rules the provider defines, with active confirmation before each appointment and immediate rescheduling when confirmation fails. The team performs no clinical triage.
Compliance
Onshore only in Portugal. For health data we propose no cheaper alternative outside the EEA under any circumstances.
Results
- people on the team
- 16people on the team
- appointment no-shows
- -27 %appointment no-shows
- records with an audit trail
- 100 %records with an audit trail
- with no exceptions
- EEEwith no exceptions
We asked whether there was a cheaper option. They said no, not for this data. It was the right answer.
Let us look at the numbers for your case
Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions