Operations and customer support
Multilingual support specialist
Serving European customers in two or more languages from Porto, for operations covering several markets from a single team.
Salary band
We do not publish salary bands on job posts. The band for the role is presented at first interview, before we ask you for any expectation. Publishing a range the hiring manager has not agreed would be a promise made on someone else's behalf.
Multilingual support specialist
- Location
- Porto, Porto
- Working pattern
- Hybrid
- Contract type
- Full time
- Languages
- Português · Inglês (C1) · Francês ou Alemão (C1)
- Status
- Position open
Published · Valid until
About the role
Multilingual operations exist in Portugal because the density of French, German and Spanish speakers is unusual for a country this size. This role is the practical form of that argument.
What you will do
- Serve customers in two or more languages, keeping the register appropriate to each market.
- Keep writing quality consistent across every language you cover.
- Contribute to knowledge bases in your language rather than translating from English.
What is required
- Fluent Portuguese or English plus a second European language at C1.
- Professional writing in every language you declare.
What is valued
- A third European language.
- Experience in tourism, e-commerce or financial services.
What we offer
- A Portuguese employment contract, with the fourteen annual payments, a meal allowance on a card and health insurance from the sixth month.
- Paid training in the first month and a written progression plan, reviewed every six months with your direct manager.
- Twenty-five days of holiday, above the legal minimum, and schedule flexibility within the team's coverage window.
Application
Your application is recorded in the recruitment system and processed only for this process, and for similar ones for twelve months if you consent to that. We do not ask for files in this form: if the process advances, the CV is requested by direct reply. You can withdraw consent at any time through the contacts in the privacy policy.
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