Operations and customer support
Customer support specialist, European Portuguese
Serving Portuguese customers by voice, messaging and email, in teams supporting domestic and international brands.
Salary band
We do not publish salary bands on job posts. The band for the role is presented at first interview, before we ask you for any expectation. Publishing a range the hiring manager has not agreed would be a promise made on someone else's behalf.
Customer support specialist, European Portuguese
- Location
- Lisboa, Lisboa
- Working pattern
- Hybrid
- Contract type
- Full time
- Languages
- Português (nativo) · Inglês (B2)
- Status
- Position open
Published · Valid until
About the role
You will work in a team serving the Portuguese market in native European Portuguese, which is the reason these operations exist in Portugal rather than somewhere else.
What you will do
- Resolve customer requests by voice, messaging and email within agreed service levels.
- Record every interaction so the next person understands the case without having to ask.
- Escalate what does not resolve at first contact to technical teams, with full context.
- Flag patterns: three identical cases are worth more than three resolved cases.
What is required
- Native European Portuguese, with correct writing and a formal register when the situation calls for it.
- English sufficient for training, internal documentation and team meetings.
- Availability for shifts within the coverage window, published in advance.
What is valued
- Previous experience in customer support, direct public contact or retail.
- Spanish or French, which open additional teams.
What we offer
- A Portuguese employment contract, with the fourteen annual payments, a meal allowance on a card and health insurance from the sixth month.
- Paid training in the first month and a written progression plan, reviewed every six months with your direct manager.
- Twenty-five days of holiday, above the legal minimum, and schedule flexibility within the team's coverage window.
Application
Your application is recorded in the recruitment system and processed only for this process, and for similar ones for twelve months if you consent to that. We do not ask for files in this form: if the process advances, the CV is requested by direct reply. You can withdraw consent at any time through the contacts in the privacy policy.
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