Operations and customer support
Quality analyst, Portuguese variants
Reviewing interactions in European and Brazilian Portuguese, against rubrics scoring register and market fit rather than accuracy alone.
Salary band
We do not publish salary bands on job posts. The band for the role is presented at first interview, before we ask you for any expectation. Publishing a range the hiring manager has not agreed would be a promise made on someone else's behalf.
Quality analyst, Portuguese variants
- Location
- Lisboa, Lisboa
- Working pattern
- Hybrid
- Contract type
- Full time
- Languages
- Português europeu (nativo) · Inglês (B2)
- Status
- Position open
Published · Valid until
About the role
Quality assurance that does not distinguish variants misses the most frequent problem in Portuguese-language service: a correct answer written in the wrong register.
What you will do
- Review interaction samples per variant, scoring register and appropriateness.
- Return findings in a form the agent can use, not as an isolated score.
- Maintain and revise the rubrics as markets and scripts change.
What is required
- Native European Portuguese and a trained ear for the Brazilian variant.
- Rigour in writing and the ability to justify a score in writing.
What is valued
- Training in linguistics, translation or copy-editing.
- Previous contact centre quality assurance experience.
What we offer
- A Portuguese employment contract, with the fourteen annual payments, a meal allowance on a card and health insurance from the sixth month.
- Paid training in the first month and a written progression plan, reviewed every six months with your direct manager.
- Twenty-five days of holiday, above the legal minimum, and schedule flexibility within the team's coverage window.
Application
Your application is recorded in the recruitment system and processed only for this process, and for similar ones for twelve months if you consent to that. We do not ask for files in this form: if the process advances, the CV is requested by direct reply. You can withdraw consent at any time through the contacts in the privacy policy.
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