A content platform with a Lusophone audience
Moderation in Brazilian Portuguese, with wellbeing support included
Comment and content moderation in PT-BR from Sao Paulo, with exposure limits and task rotation in scope.
Case facts
- Delivery model
- Brazil
- Variant
- pt-BR
- Team
- 26 people, Sao Paulo
- Time to launch
- 6 weeks
The problem
Moderation volume grew with the audience and the policy never covered every case. Earlier bids were cheaper because they excluded wellbeing support, which surfaced later as attrition.
What we built
Native PT-BR moderators with calibrated examples before volume, escalation designed for cases the policy does not cover, and wellbeing support included in the price rather than stripped out to lower the bid.
Compliance
Brazil holds no adequacy decision. Standard contractual clauses and a transfer impact assessment, with user data pseudonymised wherever the task allows.
Results
- native PT-BR moderators
- 26native PT-BR moderators
- attrition against the previous operation
- -38 %attrition against the previous operation
- escalation of legal cases
- < 2 hescalation of legal cases
- wellbeing support in scope
- Incl.wellbeing support in scope
They were the most expensive bid and the only one that explained why.
Let us look at the numbers for your case
Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions