An Algarve estate agency
Qualifying international leads out of hours
Lead qualification and viewing scheduling in English, French and German, with extended-hours response for different time zones.
Case facts
- Delivery model
- Nearshore in Portugal
- Variant
- multilingue
- Team
- 4 people, Faro
- Time to launch
- 4 weeks
The problem
Most international leads arrived outside Portuguese office hours and lost value within hours. Buyers read the silence as a lack of interest.
What we built
Extended-hours response with written, agreed qualification criteria, and viewings booked directly into consultants' diaries. No tax or legal advice is given.
Compliance
Onshore in Portugal, inside the client's CRM.
Results
- people on the team
- 4people on the team
- first response to international leads
- < 30 minfirst response to international leads
- viewings booked per lead
- +28 %viewings booked per lead
- languages besides Portuguese
- 3languages besides Portuguese
A lead that waits until the next morning has already gone elsewhere.
Let us look at the numbers for your case
Tell us which processes you want to outsource, in which languages and at what volume. We come back with a euro estimate and an operating design, with no commitment.
We reply within 6 hours on working days. If you would rather write: info@corpshore.solutions