Information technology
IT support technician, first line
First-line support to business users: access, workstations, applications and routing what needs specialist attention.
Salary band
We do not publish salary bands on job posts. The band for the role is presented at first interview, before we ask you for any expectation. Publishing a range the hiring manager has not agreed would be a promise made on someone else's behalf.
IT support technician, first line
- Location
- Braga, Braga
- Working pattern
- Hybrid
- Contract type
- Full time
- Languages
- Português · Inglês (B2)
- Status
- Position open
Published · Valid until
About the role
This is the most common entry point to a technical career in the operation, and progression to second line is written into the plan from day one.
What you will do
- Resolve first-line requests within agreed service levels.
- Document recurring fixes so they stop recurring.
- Manage access and permissions by procedure, with no informal exceptions.
What is required
- Technical training in IT or demonstrable equivalent experience.
- English for technical reading and for writing support tickets.
What is valued
- Foundation certifications in systems, networking or cloud.
What we offer
- A Portuguese employment contract, with the fourteen annual payments, a meal allowance on a card and health insurance from the sixth month.
- Paid training in the first month and a written progression plan, reviewed every six months with your direct manager.
- Twenty-five days of holiday, above the legal minimum, and schedule flexibility within the team's coverage window.
Application
Your application is recorded in the recruitment system and processed only for this process, and for similar ones for twelve months if you consent to that. We do not ask for files in this form: if the process advances, the CV is requested by direct reply. You can withdraw consent at any time through the contacts in the privacy policy.
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