Information technology
Application support engineer, second line
Diagnosing and resolving application problems first line cannot close, with direct contact with the client's development teams.
Salary band
We do not publish salary bands on job posts. The band for the role is presented at first interview, before we ask you for any expectation. Publishing a range the hiring manager has not agreed would be a promise made on someone else's behalf.
Application support engineer, second line
- Location
- Porto, Porto
- Working pattern
- Hybrid
- Contract type
- Full time
- Languages
- Português · Inglês (C1)
- Status
- Position open
Published · Valid until
About the role
Investigative rather than scripted work: most of the value is in understanding why something fails, not only in restoring service.
What you will do
- Investigate application incidents with logs, queries and problem reproduction.
- Write root cause analyses the client can read and act on.
- Feed back to first line the knowledge that prevents recurrence.
What is required
- Second-line support or development experience, with SQL and log reading.
- Written English at technical documentation level.
What is valued
- Experience with integrations, APIs and message queues.
What we offer
- A Portuguese employment contract, with the fourteen annual payments, a meal allowance on a card and health insurance from the sixth month.
- Paid training in the first month and a written progression plan, reviewed every six months with your direct manager.
- Twenty-five days of holiday, above the legal minimum, and schedule flexibility within the team's coverage window.
Application
Your application is recorded in the recruitment system and processed only for this process, and for similar ones for twelve months if you consent to that. We do not ask for files in this form: if the process advances, the CV is requested by direct reply. You can withdraw consent at any time through the contacts in the privacy policy.
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