Artificial intelligence
Human reviewer of automated responses
Reviewing, correcting and approving responses proposed by automated systems before they reach the customer, on cases affecting rights.
Salary band
We do not publish salary bands on job posts. The band for the role is presented at first interview, before we ask you for any expectation. Publishing a range the hiring manager has not agreed would be a promise made on someone else's behalf.
Human reviewer of automated responses
- Location
- Porto, Porto
- Working pattern
- Hybrid
- Contract type
- Full time
- Languages
- Português europeu (nativo) · Inglês (B2)
- Status
- Position open
Published · Valid until
About the role
Human review on cases affecting customer rights is not a temporary step until the system improves. It is a requirement, and this role is where it is met.
What you will do
- Review proposed responses, correcting register, accuracy and appropriateness.
- Log errors in a form usable by whoever improves the system.
- Flag failure patterns requiring automation to be suspended for a case type.
What is required
- Native European Portuguese and professional writing.
- Judgement to decide when a technically correct answer is still inappropriate.
What is valued
- Experience in customer support or content moderation.
What we offer
- A Portuguese employment contract, with the fourteen annual payments, a meal allowance on a card and health insurance from the sixth month.
- Paid training in the first month and a written progression plan, reviewed every six months with your direct manager.
- Twenty-five days of holiday, above the legal minimum, and schedule flexibility within the team's coverage window.
Application
Your application is recorded in the recruitment system and processed only for this process, and for similar ones for twelve months if you consent to that. We do not ask for files in this form: if the process advances, the CV is requested by direct reply. You can withdraw consent at any time through the contacts in the privacy policy.
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